Privacy Policy
Last updated: July 2026
This page is maintained by Telemed Complete to explain how we collect, use, and protect your information. It is provided as app-owned content and is not legal advice. Please review it carefully and contact us with any questions.
Information we collect
We collect information you provide directly, such as your name, contact details, date of birth, medical history, symptoms, and payment information. We also collect information about your device and how you interact with our platform to help us provide and improve our services.
How we use your information
We use your information to provide telehealth services, connect you with licensed clinicians, process payments, communicate with you about your care, and improve the platform. We do not sell your personal or health information.
How we protect your information
We use administrative, technical, and physical safeguards designed to protect your information. This includes encryption in transit, access controls, and regular security reviews. We aim to meet industry standards for health information platforms.
Sharing and service providers
We may share information with the clinicians and staff involved in your care, as well as with trusted service providers who help us operate the platform (for example, hosting, payment processing, and customer support). We require these providers to protect your information and use it only for the services they provide to us.
Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may depend on the type of information and applicable law.
Your choices
You may access, update, or delete certain information through your account settings. You can also contact us to request changes or ask questions about how we handle your data. Some records may be retained where required by law.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the intake form or the contact information provided on this site.
Important notice
Telemed Complete is a technology platform that connects patients with independent licensed clinicians. We are not a medical practice, pharmacy, or insurer. Clinicians make their own treatment decisions, and your relationship is with the clinician or entity providing care. Information practices of clinicians may be described separately in their own notices.